We want you to love your Moostar. We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You will also need your order confirmation or proof of purchase.
To start a return, contact us at admin@moo-star.com. If your return is accepted, we will send you instructions on how and where to send your parcel. Items sent back without first requesting a return cannot be accepted.
Damages and Issues
Please inspect your order on arrival and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Hygiene and Non-Returnable Items
For hygiene reasons, replaceable silicone brush heads and any items that have been used cannot be returned unless they arrived faulty or damaged. We also cannot accept returns on sale items or gift cards. If you are unsure about your item, please get in touch before returning it.
Exchanges
The fastest way to get the finish or model you want is to return the item you have and, once the return is accepted, place a separate order for the new one.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will be refunded automatically to your original payment method within a few working days. Please remember it can take additional time for your bank or card provider to process and post the refund.
Your Statutory Rights
Nothing in this policy affects your statutory rights as a consumer under UK law, including the Consumer Contracts Regulations.
