FAQs
Is Moostar really more hygienic than a normal toilet brush?
Yes. Traditional brushes use porous bristles that trap waste and stay damp between uses, exactly how bacteria and odour build up. The Moostar silicone head is non-porous, so nothing clings to it. It rinses clean under the flush and dries quickly, which is a big part of why it earned Good Housekeeping and GoodHomes approval in 2026.
How does the built-in soap dispenser work?
The handle holds your favourite cleaning gel. A gentle press releases a little cleaner straight through the silicone head as you clean, so every scrub is a fresh one. Simply twist the handle to refill whenever it runs low.
How often should I replace the silicone head?
For most homes, swapping the head every three to six months keeps everything at its freshest. The replaceable silicone head clicks off and on in seconds, and each spare is just £9.99. You can also subscribe to have a fresh head arrive automatically so you never need to think about it.
What is the difference between the standard and luxe ranges?
Both ranges share the same award-approved silicone head, one-push mechanism and soap-dispensing handle. The standard range comes in brushed steel, black and grey, while the luxe range adds premium chrome, gold and copper finishes for a more statement look.
Can I mount Moostar on the wall?
Yes. The weighted holder sits neatly on the floor, or you can mount it on the wall to keep everything off the tiles and make cleaning around the base easier. Both options keep the brush stored upright so it drains and dries properly.
Will the silicone head scratch my toilet?
No. The soft, flexible silicone is gentle on ceramic and glazed surfaces, so it cleans thoroughly without scratching, while still flexing into every rim and corner a stiff brush cannot reach.
How much is delivery and how long does it take?
We offer free UK delivery on all orders over £10. Orders are dispatched from our UK warehouse within 1-2 working days, and standard UK delivery usually takes 1-3 working days from dispatch. You will receive tracking by email as soon as your order ships.
What is your returns policy?
You have 90 days from receiving your order to request a return, provided the item is unused and in its original packaging. For hygiene reasons, used items and replaceable heads cannot be returned unless they arrived faulty. To start a return, email us at admin@moo-star.com.
How do I track my order?
As soon as your order ships we will email you a tracking number. If your tracking has not updated or you need a hand, contact us at admin@moo-star.com and we will look into it for you.
My item arrived damaged or something is missing, what do I do?
We are sorry to hear that. Please contact us straight away with your name and order number and we will put it right. Every order is backed by our 90-day money-back guarantee.
How can I get in touch?
Our UK-based team is here to help. Email us any time at admin@moo-star.com and we usually reply within 24 hours.
