This Privacy Policy describes how moostar.co.uk (the “Site”, “we”, “us” or “Moostar”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”.
Device Information
Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimise our Site. This is collected automatically using cookies, log files, web beacons, tags or pixels, and shared with our processor Shopify.
Order Information
Examples of Personal Information collected: name, billing address, shipping address, payment information (including card details), email address, and phone number. Purpose of collection: to provide products or services to you, to process your payment, arrange shipping, provide you with invoices and order confirmations, communicate with you, screen orders for potential risk or fraud, and, where in line with your preferences, share information or advertising relating to our products or services. This is collected from you and shared with our processor Shopify.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example, we use Shopify to power our online store, you can read more about how Shopify uses your Personal Information at https://www.shopify.com/legal/privacy. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request for information, or to otherwise protect our rights.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We use Google Analytics to help us understand how our customers use the Site; you can read more at https://policies.google.com/privacy and opt out at https://tools.google.com/dlpage/gaoptout.
Your Rights (UK & EEA)
If you are a resident of the UK or the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated or erased. If you would like to exercise these rights, please contact us using the details below.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase it.
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use functional, performance, advertising and analytics cookies to make your browsing experience better and to understand how the Site is used. You can control cookies through your browser settings.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at admin@moo-star.com.
